Synergix Launches The First 4 Day Warranty Service For Barcode Products

Published 19th April 2006

Established auto-id and mobile computing distributor and professional services provider, Synergix, has today announced the launch of Synergix Warranty, a new warranty service that provides a repair turnaround time of four days or less including shipping time.

Synergix has created this unique service following its own research that has shown the average turnaround time for repair or replacement of faulty units by the major manufacturers is twenty days. Many repairs are taking even longer than the average and turnaround times in excess of thirty five days are not uncommon.

As an authorised service centre for Hand Held Products, Metrologic, Unitech, Toshiba and Zebra, Synergix has already been repairing products on behalf of the leading manufacturers and its reseller partners for many years. The launch of Synergix Warranty takes this service one step further by offering resellers and solution providers the chance to offer a packaged warranty service with very quick turnaround times to their customers.

The cost of Synergix Warranty is just 2% of the purchase price for barcode scanners and barcode label printers and typically 5% of the purchase price for handheld terminals and mobile computers. This typically equated to no more than a few pounds per unit making it easy to justify to the end user and it can be applied to any product available through Synergix.

The warranty lasts for a minimum of twelve months and must be bought at the point of purchase. At the end of the warranty period the warranty can be extended for an addition cost.
Purchasing the warranty offers Synergix’s partners some clear cost benefits as most major manufacturers repair their products overseas. Depending on the manufacturer and the product many partners are incurring large return costs to ship the products abroad for repair. Synergix’s repair facility is based in the UK offering an immediate cost saving and in many cases providing an immediate payback on the initial warranty investment.
Synergix sees this new service as offering revenue opportunities for its partners as the service can be sold on to end users as a valued added service.

Additionally, as the only UK distributor to be offering this service, Synergix’s partners should able be able to gain competitive advantage against other resellers who are only able to offer either a standard manufacturers or distributors warranty with much longer turnaround times. For applications where hardware downtime poses major challenges this service could well prove to be a deal winner.

Users of the Synergix Warranty service are given 24/7 online tracking of all returned goods via Synergix’s full service website. Users request an RMA (returned materials authorisation) online which in turn generates an automatic email which is sent to the partner containing a unique username and password, specific to that RMA. This can also be provided by the partner to the end user customer enabling all parties to monitor the return and reducing the number of calls received by the partner checking the status of an RMA.

Graham Fenton, Managing Director for Synergix comments “We have been servicing hardware for over 10 years and have always provided a fast turnaround time. Recent monitoring has enabled us to improve on this even further so that we now typically repairing product within 1-2 days. When we benchmarked this against the manufacturers and other distributors we realised that we were providing a unique service, which we are launching as Synergix Warranty. We feel it is a really strong value added service that we can offer our partners; one that will help them win new business and reduce their costs, as well as offering an additional revenue opportunity, which is key when margins are on the decline.”





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